Privacy Policy

Last updated: 29 August 2026

Masi Jewellers (“we”, “us”, “our”) operates this website. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit or interact with this website, in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”), as applicable in India.

1. Information We Collect

We may collect the following categories of information when you use this website or contact us:

• Contact details you voluntarily share with us, such as your name, phone number, email address or WhatsApp number, when you make an enquiry.
• Communication data, including messages you send us via WhatsApp, phone, email or any enquiry form on this website.
• Technical data, such as your IP address, browser type, device information and pages visited, collected automatically through standard website logs and, where used, cookies or similar technologies.

We do not knowingly collect sensitive personal data (such as financial account details, biometric data or passwords) through this website. Any payment or transaction details, where applicable, are handled directly by you with us in person or through a secure third-party payment processor and are not stored on this website.

2. How We Use Your Information

We use the information collected only for legitimate business purposes, including to:

• Respond to your enquiries about our products, collections and services;
• Provide today’s gold and silver rate information and other content you request;
• Communicate with you regarding your enquiry, order or visit to our showroom;
• Improve our website, products and customer service;
• Comply with applicable Indian laws, regulations and lawful requests from government or regulatory authorities.

We do not sell, rent or trade your personal information to third parties for their marketing purposes.

3. Disclosure of Information

We may share your information only with:

• Our employees and staff who need the information to respond to your enquiry or serve you;
• Service providers who assist us in operating this website (such as web hosting), who are bound by confidentiality obligations;
• Government authorities, regulators or law enforcement agencies, where required under applicable Indian law.

4. Cookies

This website may use cookies or similar technologies to improve your browsing experience and understand website usage. You can control or disable cookies through your browser settings; doing so may affect certain features of the website.

5. Data Security

We implement reasonable security practices and procedures, as required under Section 43A of the Information Technology Act, 2000 and the rules made thereunder, to protect your information from unauthorised access, disclosure, alteration or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, or as required to comply with our legal obligations, resolve disputes and enforce our agreements.

7. Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you have the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information, subject to our legal retention requirements;
• Withdraw any consent you have given us, without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us using the details below.

8. Children’s Privacy

This website is not directed at children. We do not knowingly collect personal information from individuals under the age of 18 without the consent of a parent or legal guardian.

9. Third-Party Links

This website may contain links to third-party websites (such as Google Maps, WhatsApp or social media platforms). We are not responsible for the privacy practices or content of such third-party websites and encourage you to review their respective privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised “Last updated” date.

11. Grievance Officer & Contact Us

In accordance with the Information Technology Act, 2000 and rules made thereunder, the details of the Grievance Officer are provided below. If you have any questions, concerns or complaints about this Privacy Policy or how your information is handled, please contact:

Masi Jewellers
NK Building, W Car St, Tharamangalam, Tamil Nadu 636502
Phone: +91 96002 51124
Email: info@masijewellers.com